At El Hispanic News, we are committed to providing our readers and subscribers with high-quality content and services. This Refund Policy outlines the terms and procedures regarding refunds for any paid services, subscriptions, or digital products offered through our platform. Our goal is to ensure transparency, fairness, and prompt resolution of refund requests.
Scope of the Refund Policy
This policy applies to all paid subscriptions, digital content, or services purchased through El Hispanic News. It includes:
- Monthly or annual subscription fees for premium content.
- One-time purchases of digital reports, newsletters, or special publications.
- Any other paid products or services explicitly covered under this policy.
Please note that free content, newsletters, or publicly accessible information on our website is not eligible for refunds.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Billing Errors: If a payment was processed incorrectly or a subscription was charged in error.
- Service Delivery Issues: If a purchased product or service is not delivered as described or is unavailable due to technical issues on our platform.
- Duplicate Payments: If a customer is accidentally charged multiple times for the same subscription or product.
Refund requests must be submitted within 30 days of the transaction date to be eligible for review.
Refund Process
To request a refund, please follow these steps:
- Contact our support team via email or phone using the information provided below.
- Provide the following details:
- Name and contact information
- Transaction or order number
- Description of the issue or reason for the refund request
- Our team will review your request and respond within 5–10 business days.
Approved refunds will be processed through the original payment method used at the time of purchase. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
Non-Refundable Situations
Refunds are not available in the following scenarios:
- Dissatisfaction with free content or general website access.
- Purchases made by mistake after the refund request period has expired.
- Issues caused by user error, device compatibility, or third-party platforms outside our control.
Contact Information
For questions, concerns, or to initiate a refund request, please contact us directly:
- Phone: +34 729 563 448
- Email: [email protected]
- Address: R. Canónigo Valiño, 51, 36700 Tui, Pontevedra, Spain
Commitment to Customer Satisfaction
El Hispanic News values its subscribers and customers and strives to resolve all refund requests fairly and promptly. Our priority is to ensure that users are satisfied with the services and products we provide, and we encourage open communication regarding any issues or concerns.
By using our services and purchasing products, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.
